FAQ
Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–3 business days. During periods of high demand, processing times may be slightly extended.
How long will shipping take?
Standard shipping typically arrives within 3–7 business days after your order has been processed. Delivery times may vary depending on your location and carrier delays.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking information.
Do you offer international shipping?
Currently, AMOURA ships within the United States. We hope to expand to additional countries in the future.
What should I do if my package is lost or damaged?
Please contact us at support@amouralifestyle.com within 7 days of the expected delivery date, and we'll be happy to assist you.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.
How do I start a return?
Please contact support@amouralifestyle.com with your order number and reason for return. Our team will provide return instructions.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–10 business days back to your original payment method.
Are shipping costs refundable?
Original shipping charges are non-refundable unless the return is due to an error on our part.
Products
Are your products cruelty-free?
We strive to partner with manufacturers and suppliers that share our commitment to quality and responsible practices. Product-specific information will be available on individual product pages.
How do I choose the right product?
Each product page includes detailed descriptions, benefits, ingredients, and usage recommendations. If you need additional guidance, feel free to contact us.
Will more products be added in the future?
Yes. AMOURA is continuously expanding its wellness, beauty, activewear, accessories, and lifestyle collections.
Wellness & Beauty Products
Are your supplements FDA approved?
The FDA does not approve dietary supplements before they are sold. However, all products are manufactured in facilities that follow applicable industry standards and regulations.
Can I take supplements if I am pregnant, nursing, or have a medical condition?
Please consult your healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition.
Are your products intended to diagnose or treat medical conditions?
No. AMOURA products are not intended to diagnose, treat, cure, or prevent any disease. Product information is provided for educational purposes only.
Account & Payments
What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed securely through Shopify's encrypted payment system.
Do I need an account to place an order?
No. Guests may check out without creating an account.
Contact Us
How can I contact customer support?
You can reach us anytime at:
We aim to respond to all inquiries within 1–2 business days.